Policies

If our client isn't available within 15 minutes within when Woof St. arrives for the scheduled appointment, the client will be considered a "no-show", and will be charged the full amount of the appointment, and after repeated incidents, may be removed from Woof St.'s client list.

A client may cancel more than 48 hours prior to the appointment with no penalty. If a cancellation is made the day before the appointment, then a $50 fee is assessed. If a cancellation is made the day of the appointment, and Woof St. is unable to fill their slot, then the no-show fee will apply. 

Woof St. may waive any and all fees at their discretion.

Clients will be given a reminder 72 hours before their appointment. 

Woof St.'s associates are experience in working with difficult dogs, but in rare occasions the pet is simply too aggressive to continue grooming. Please disclose any aggressive behavior prior to the appointment so that we can take the appropriate preventative measures and precautions. An additional fee may be required due to delays caused by working with an aggressive dog.

If your pet is elderly, has special medical requirements, overweight, or cannot stand properly. they will be getting a "comfort groom" for the safety of the dog. This is a grooming style that relies on more gentle processes to keep your pet happy and healthy

Due to the risk of matting on a pet, there is a risk of nicks, cuts, and abrasions. this may also be caused by unexpected skin conditions not disclosed by the customer. Woof St. will take note of these instances to ensure that these issues are less likely to happen during future appointments. There will be additional charges for matting.

Poodles and Doodles have especially high maintenance coats. For the health and safety of the pet, Woof St. requires that poodles & doodles are placed on a 4-6 week recurring maintenance schedule.